We do not share personal data with other organisations for their own marketing purposes and we do not sell personal data.Who we are
We have written this privacy statement to explain to you why we collect and use your personal data, in what circumstances we may share it with another organisation, and your individual rights with regards to your personal data.
We are committed to being fully open and honest to you about why we collect and use your personal data. This is the right thing to do and it will also help you understand and exercise your rights over your personal data.
This privacy notice is categorised into the following sections for ease of reference.
We are an independent humanitarian and development organisation striving to make the world a better and fairer place.Your rights over your personal data
Our registered address is:
44 Lincoln Street
First and foremost, if we ask for your consent to use your personal data, you always have the right to withdraw your consent at any time.
If you want to stop the processing of your personal data for any marketing purposes (including post), please contact us:
Email: [email protected]
Post: 44 Lincoln Street, Oldham, OL9 7NR
- Right of access (also known as subject access): You have the right to ask what personal data we hold about you and to request a copy of that information.
- Right to object and / or restrict processing: You have the right to know why your personal data is being collected and used and to request that this is restricted or stopped.
- Right of data portability: You have the right to request that a copy of your personal data that we hold is transferred directly to another organisation.
- Right of erasure: (also known as right to be forgotten): You have the right to request that your personal data that we hold is erased.
- Right of rectification: If you believe your personal data that we hold is inaccurate, you have the right to request that it is corrected or updated.
If you want to exercise any of these rights or want to find out more information, please contact our Data Protection Lead. You have the right to expect a confidential and professional service and to receive a full response.Privacy statement for our supporters
If you are a volunteer, please see our ‘Privacy statement for our employees’ section
When do we collect your personal data
Why do we collect and use your personal data
- When you make a donation to us
- When you sign up to a campaign with us.
- When you register for, or attend one of our events, or enter one of our prize draws.
- When you contact us by email, telephone, letter or through our website.
- When you interact with us on our social media platforms.
- To process your donations and gift aid declarations.
- To keep you informed about our activities and ways to support us. Please note:
- We will only send you marketing materials by email, phone or text if you have provided your consent. You can withdraw your consent at any time.
- We will not send you marketing materials by post if you have asked us to stop.
- To deal with your queries, requests and responses to our projects and campaigns.
- To send you a confirmation of your donation and event registration.
In what situations do we collect personal data from other sources
We run a background check on all employees using a third party screening and due diligence service provided by Thomson Reuters. We might also use sources in the public domain such as Google or the Driver and Vehicle Licensing (DVLA) database for this purpose. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests such as the risk of fraud, corruption, bribery, terrorism and money laundering.
In what situations do we share personal data with other organisations
- With Her Majesty’s Revenues & Customs (HMRC) for taxation purposes.
- With law enforcement agencies if we receive a valid legal instruction.
- With third parties that we contract to administer HR activities on our behalf including payroll, pension and health/insurance cover providers.
- If you are involved in an insurance claim, we might share your personal data with insurance companies / brokers.
- As part of our recruitment and selection processes, we might run a background check on you. This may include sharing your personal data with employment agencies, previous employers, the Disclosure & Barring Service (DBS), the Driver and Vehicle Licensing Authority (DVLA) and our third party screening and due diligence service provided by Thomson Reuters.
- We contract a limited amount of third parties to store data on our behalf. This may include your personal data. Types of third parties we use include cloud storage, website hosting and software providers.
- We only share personal data with another organisation if we have a legal basis to do so.
- In all the above situations, we will ensure that we have a written contract (or valid legal instruction) in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes and have security requirements in place to protect your personal data.
What is our legal basis for collecting and using personal data
Where the processing is necessary to enter into or fulfil the terms and conditions of a contract. For example, to enable payment of your salary, tax, pension contributions and expenses.
Where the processing is required under the law. For example, collecting your medical information to protect your health & safety.
Where the processing is in our legitimate interests. For example, using your leave details to plan staffing levels and necessary cover. We will only rely on this legal basis if your interests and fundamental rights do not override our interest.
Where the processing is in your vital life interest. For example, sharing your personal data with emergency services in the event of a medical emergency.
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How long we keep personal data
We keep personal data in line with our data retention policy. The length of time we keep each category of personal data will depend on the reason it was collected and our statutory and contractual requirements.
How to make a complaint
- We take any complaints we receive about the collection and use of personal information very seriously. We would encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate. You can make a complaint at any time by contacting us (see contact details section below.
- Telephone: 0161-2130035
- Email: [email protected]
- Post: 44 Lincoln Street, Oldham, OL9 7NR
- If you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office. You can contact the Information Commissioner’s Office at the following address:
- Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- We do not store credit card details, nor do we share donors and supporters and beneficiaries’ details with any third parties.
- We may update this privacy notice from time to time by posting a new version on our website.If you have any concerns about this privacy notice or our treatment of your personal data, please contact [email protected].